Part of each payment can be used to repay a debt in a percentile manner. You and your customer agree a percentage of each payment that will be used to pay off debt. This will be automatically credited to a separate debt management account. For example, if a 20% debt payment is agreed, when the customer makes a payment of £20, £4 will be credited to the debt account with the remaining £16 paid towards the bill.
All payments appear in the customer's online SMARTbillpay ® account in real time, you will not overpay - payments automatically stop when the debt balance is paid.
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